Operational management application redesign
Software Engineering: Business needs analysis and solutions architecture, development
Maintenance: Software maintenance, technical support
Doing business in a constantly evolving field, Qualité Habitation needed to execute a redesign for their operational management application, notably used for creating and managing housing units, taking charge of inspections and complaints, and carrying out billing of contractors.
A new and improved application that:
- Automates a wide range of daily activities
- Makes it easier to keep track of cases vis-à-vis the contractors
The company has seen a gain in productivity, better management of cases/files, and a decrease in the number of claims addressed to them. As an added bonus, they have also noted an increase in efficiency related to fraud prevention.
In business for 30 years, Qualité Habitation operates in the field of warranty plans for new houses.