Destination Tour de Montréal – Mobile application Espace 4141 – Remote workspace management
Software Engineering: analysis of business needs and solutions architecture, interface and user experience, development, quality assurance.
Maintenance: software maintenance, cloud management
Desjardins wants to offer its approximately 1,500 call center employees who will be relocating to new locations within the Tour de Montréal (The Montréal Tower) a quick an easy way to locate one another. At the same time, and while integrating a more modern look, Desjardins wants to entice Millennials to join its team, and to stay as long as possible.
The design of the premises provides for a collaborative work environment with unassigned work stations. Although the environment is already attractive, Desjardins wants to reinforce the employee experiences thanks to a mobile application offering the following possibilities:
- Quickly and easily find an available workstation
- Check a colleague’s location within the building
- Order a meal at the cafeteria
- View the cafeteria menu and order a meal.
Thanks to the Espace 4141 application, Desjardins is able to respond to issues expressed by employees asked to change the workplace. The 8 to 12 Logient experts dedicated to the project will take on numerous challenges in R and D, notably the development of a new geo-localization system to bridge gaps in the current operating system. The modes of operation of these technologies will be flipped, an innovative development practice initiated by Logient.
- Roadside assistance – to simplify the process for drivers whose vehicles have broken down
- Collision insurance – to create an accident report at the scene, and to thus expedite the processing of their claim.
The leading financial cooperative group in Canada, Desjardins offers a full range of savings, credit, and insurance services. The company has nearly 50,000 employees handling the needs of 7 million members and clients.